Shipping policy

At Elivio, we work to make your order experience simple and reliable. Please review the following shipping information before placing your order.

1. Order Processing Time

All orders are processed within 1–2 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping & Delivery

Standard Shipping:
Estimated delivery time is 7–12 business days, depending on your location and local delivery conditions.

Please note that delivery times are estimates and may vary due to factors outside our control, including customs clearance, local carrier delays, weather, or other unforeseen circumstances.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Tracking information may take some time to update after the shipment has been dispatched.

5. Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, import fees, or other charges that may be imposed by their country or local authorities.

Elivio is not responsible for delays or additional charges caused by customs clearance.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can help you check the status of your shipment.

7. Contact Us

If you have any questions about your order or shipping, please contact us at:

support@elivio.store